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Payment Policy

Welcome to Dokan.Studio! We are committed to providing you with a seamless payment experience. Please review our payment policy below.

Methods of Payment

We accept the following forms of payment:

  • Credit Cards (Visa, MasterCard, American Express)
  • Debit Cards
  • PayPal
  • Mobile Payments (Apple Pay, Google Pay)

Billing Information

To make a purchase, you must provide valid payment details. Ensure your billing information is accurate and updated to avoid any interruptions in service or transaction delays.

Payment Security

We take your security seriously. All transactions are encrypted using industry-standard security protocols to protect your personal and financial information. We do not store your credit card details on our servers.

Refunds and Cancellations

If you are not satisfied with a purchase or service, you may be eligible for a refund. Refund requests must be made within 10 days of purchase. Services cancelled within the first 24 hours of booking may be eligible for a full refund. Please note that some exclusions may apply, and not all services are refundable.

Dispute Resolution

If you encounter any issues with your payment, please contact our customer support team at support@dokan.studio. We are here to help resolve any payment disputes amicably and efficiently.

Changes to Payment Policy

We may update this payment policy from time to time. Any changes will be reflected on this page. Please review it periodically to stay informed of any updates.

Contact Us

For questions related to payments, billing, or the use of your data, please contact us at support@dokan.studio.

shipping

All orders are processed & shipped at it’s earliest depending on the fastest shipping method available to your location.  We typically take approximately 1-3 business days for handling and processing. The delivery time frame is approximately 7- 10 business days, depending on your location you might receive your order much earlier.

Please allow extra time during busy season as postal delays are out of our control; additional factors such as distance, customs, natural disasters may cause further postal delays. Every order is ensured as it comes with tracking information (carrier included). Under unexpected circumstances if your package is lost you are eligible for a refund or replacement.  Please reach out to dokanOstudio@gmail.com for additional assistance in this matter.

returns

We have a 10-day return policy, which means you have 10 days after receiving your item to make the return for a full refund.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at dokanostudio@gmail.com